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Many companies like the idea of writing a contract that fixes
scope and price because they think it lowers their risk. The mirage
says that their financial obligation is fixed at the price of the
deal. If they don't get satisfactory software, then it won't cost them. In my independent days, I always advised clients to avoid this
mirage, it works fine in theory - but practice bites a big chunk out
of its strengths. For a start focusing only on the cost is short-changing the
financial issues. You get software written because it has a business
value to you - one that's greater than the cost. Otherwise why do it? If
the software isn't satisfactory the financial damage isn't just limited to the what
you paid for it. There is also the opportunity cost because you
didn't get the business value you were expecting. The cost is also
higher than people think, it's not just the money paid to
contracting company, it's also the cost of people's time on the
project. I remember seeing one project that went badly belly-up -
the costs there were large, while the client tried to sue the
contracting company for the money they'd already paid I suspect only
lawyers saw any benefit. The other thing that ruins the pretty mirage is well-known by
contracting companies. A fixed scope contract only is fixed is the
contractor really understands the requirements. But such knowledge
is so rare that you can win by banking on its absence. Such
contracting companies deliberately low-bid the fixed price, with the
explicit plan of making a profit on change requests. Indeed some
firms actually incentivize their sales and account managers based on
how many change requests a project receives. These are the reasons why I think fixed scope and price contracts
are bad for the customer. It's why we at ThoughtWorks avoid this model
as much as we can. It is possible to do a FixedPrice
contract in an agile manner, but it's not wise to fix the scope.
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